Pricing
Transparent per-asset pricing.
Three sellable tiers plus a free tier for evaluation. NIS2 evidence packs bundled into Business and Enterprise. No 6-figure ServiceNow commitment.
Free
For evaluating the platform or running a homelab.
€0
forever, up to 25 assets
- Up to 25 hardware + software assets
- 1 admin user
- Endpoint agent (macOS + Windows)
- GDPR DSAR + RoPA export
- Email-only support
Starter
For small IT teams that need a real ITAM system of record.
€2,400/yr
100 assets included
€4 per asset/yr above 100
- Up to 500 assets (overage at €4/asset/yr)
- Unlimited admin + IT users
- Google SSO + Microsoft Entra SSO
- Hardware + software + licenses + contracts
- Renewal alerts 60 days ahead
Business
The primary mid-market tier. NIS2 Article 21 + 23 evidence packs included.
€12,000/yr
500 assets included · NIS2 bundled
€3.50 per asset/yr above 500
- Up to 2,500 assets (overage at €3.50/asset/yr)
- NIS2 Article 21 (a–j) sub-control mapping
- NIS2 Article 23 incident notification workflow
- SAML 2.0 + TOTP + WebAuthn passkeys
- Activity log + audit export (CSV/JSON)
- Priority email + chat support
Enterprise
For 1,500+ asset estates with multi-framework compliance scope.
From €36,000/yr
Custom pricing · NIS2 + DORA + AI Act bundled
- Unlimited assets, custom pricing on overage
- NIS2 + DORA + AI Act evidence packs
- SCIM 2.0 provisioning (Okta + Entra)
- Per-tenant IP allowlist + per-token CIDR
- Custom SLA + dedicated support contact
- Annual security review with auditor liaison
Frequently asked questions
What counts as an asset?
One physical device (laptop, server, monitor), one software seat (per-user SaaS license), or one cloud resource (EC2 instance, S3 bucket). Hardware in storage that isn't assigned to a user still counts.
What currency is the invoice in?
Euros. We bill from OnTrackio ITAM UAB (Lithuania), so EU customers pay no VAT under reverse charge once you provide a valid VAT ID. Non-EU customers pay no VAT.
How does the 14-day free trial work?
Sign up at app.ontrackio.com/signup — your workspace lands on the Business tier with status='trialing'. No credit card required. After 14 days you choose a tier; without a choice the workspace shifts to read-only with a 30-day data-export grace window.
Can I cancel any time?
Yes. Cancellation is self-serve in the billing portal. We bill annually; cancelling mid-term ends the auto-renewal but keeps the workspace live until the term ends.
What happens to my data on cancellation?
Read-only access for 30 days while you export. Full CSV/JSON export of every table from the admin panel. After 30 days the tenant database is dropped per the data-retention policy.
Do you offer non-profit or education pricing?
Yes — 30% off Business or Enterprise for registered non-profits and academic institutions. Email sales@ontrackio.com with your registration details.
What about self-host?
Available on request for sovereignty buyers. Contact sales — we'll discuss BSI C5 / SecNumCloud / TISAX-prep scenarios case by case.
Still have pricing questions?
A 15-minute call with the founder beats a back-and-forth email chain.